Refund and Returns Policy

Refund Policy for

At, we strive to provide our customers with the best experience when renting and driving tuktuks. We understand that sometimes circumstances may change, and you may need to cancel your reservation or request a refund. Please review our refund policy below:

  1. Cancellation and Refund Eligibility:

    • Full refunds are available for cancellations made at least 48 hours before the scheduled rental start time.
    • Cancellations made within 48 hours of the scheduled rental start time may be subject to a cancellation fee, which will be deducted from the refund amount.
    • No refunds will be provided for cancellations made less than 24 hours before the scheduled rental start time.
  2. Refund Process:

    • To request a refund, please contact our customer service team at [[email protected]] or [phone number] with your reservation details.
    • Refunds will be processed back to the original payment method used for the reservation.
    • Please allow up to [X] business days for the refunded amount to reflect in your account.
  3. No-shows:

    • If you fail to pick up your rented tuktuk at the scheduled start time without prior notification, it will be considered a no-show.
    • No refunds will be issued for no-shows.